Your personal information is safe with us

bu33 ("we", "our", "platform") is an online gaming platform in Bangladesh. We take your privacy very seriously. This privacy policy will help you understand how bu33 collects, uses, and protects your personal information. By using this site or our services, you are agreeing to the terms of this policy.

This privacy policy applies to all services provided by bu33. bu33 reserves the right to make changes to what is stated here, and any changes will be published on this page.

bu33 collects various types of information to create your account, provide services, and maintain a safe environment. The information collected is broken down below:

1.1 Registration and identity information

When you open or register an account with bu33, we collect the following information:

• Full name and preferred username
• Date of birth (for age verification — only users aged 21 or above are permitted)
• Email address
• Residential address
• National ID or passport number (when identity verification is required)

1.2 Financial and payment information

The payment information we collect to process deposit and withdrawal transactions:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

Important: We never store your full PIN or password.

1.3 Technical and usage information

Information that is automatically collected when you use bu33:

• IP address and device type
• Browser type and operating system
• Which pages you visited on the site and for how long
• Cookie and session data
• Login and logout times

1.4 Communication and support information

When you seek assistance through our live chat or email, we store that conversation and information, which helps us provide you with better service in the future.

bu33 uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are as follows:

2.1 Account management and service delivery

• Creating and keeping your account active
• Age verification and identity confirmation
• Processing financial transactions via bKash, Nagad, Rocket, and Upay
• Awarding bonuses and promotions
• Managing VIP membership

2.2 Security and fraud prevention

• Detecting unauthorized access and fraud
• Completing the KYC process to prevent money laundering
• Detecting and preventing multiple accounts
• Implementing responsible gaming policies

2.3 Communication and support

• Providing support via live chat and email
• Sending important account notifications
• Informing you about new offers and promotions (if you have given your consent)

2.4 Platform improvement

• Analyzing user experience to improve the site
• Identifying and resolving technical issues
• Testing new games and features

The bu33 website uses cookies to function properly and to improve your browsing experience. Cookies are small text files stored in your browser.

3.1 The types of cookies we use

• Essential cookies: Essential for the core functions of the site. Login and transactions are not possible without these.
• Functional cookies: Remember your preferences and settings (such as language selection).
• Analytics cookies: Help us understand how users interact with the site.
• Security cookies: Help detect and prevent fraud.

3.2 Cookie control

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

bu33 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service provider partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technical support, and security verification. These partners receive only the information necessary to complete their work and operate under strict confidentiality agreements.

4.2 Legal obligations

If a legal requirement arises or a competent authority requests information, we may be obliged to provide information in compliance with legal instructions. In such cases, we will provide only the necessary information.

4.3 Fraud prevention

Relevant information may be shared with the concerned authorities to prevent fraud, money laundering, or other illegal activities.

4.4 Your information is never sold

bu33 will under no circumstances sell your personal information to advertisers or third-party marketers.

bu33 uses industry-standard security measures to protect your information. Our security practices include:

Despite our efforts to protect your information, no system is completely impenetrable. We therefore ask you to use a strong password and not share your login details with anyone.

bu33 retains your personal information only for as long as it is necessary. Our retention policy is as follows:

6.1 Active accounts

All necessary information will be retained for as long as your account is active. This information is used for account management, transaction history, and providing support.

6.2 Closed accounts

Even after your account is closed, some information may be retained for a set period for legal, regulatory, or fraud-prevention reasons. Financial transaction records are kept in accordance with legal requirements.

6.3 Data deletion process

Once the designated retention period ends, your information is securely deleted or anonymized so that it is no longer personally identifiable.

As a user of bu33, you have certain important rights over your own personal information.

7.1 Right to access information

You may request to know what information we hold about you. We will respond to your request within 30 business days.

7.2 Right to correct information

If there is any inaccuracy in your information, you may request a correction. This can be done by logging into your account or by contacting our support team.

7.3 Right to request deletion

After closing your account, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to opt out of marketing communications

You may request to stop receiving promotional emails or notifications at any time. However, it is not possible to stop important notifications related to your account.

7.5 How to submit a request

To exercise any of the above rights, contact our support team:

• 24/7 Live Chat — Support in Bengali
• Email: [email protected]

bu33 is for users aged 21 or above only. We do not collect or store information from minors, and we do not permit them to use our services.

We verify age at registration. If a user is found to be under 21, their account will be closed immediately and the relevant information will be deleted.

To learn more about our responsible gaming policy, please visit our Responsible Gaming page.

bu33 reserves the right to review and update this privacy policy from time to time. If any significant changes are made, we will:

• Publish the updated policy on this page
• We will note the date of the change
• For important changes, we will try to send a notification to your email

If you continue using bu33 after the changes, it will be assumed that you have given your consent to the new policy. So please check this page regularly.

For any questions, complaints or requests regarding this privacy policy or your personal information, please contact us:

• Email: [email protected]
• Live Chat: 24 hours, 7 days — support in Bengali

We will try to respond to your request as soon as possible and within a maximum of 30 working days.

For more information about bu33, visit our About Us page or read our Terms & Conditions.